Call Center Rep - Event

Position Summary

Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.

Essential Duties and Responsibilities

• Initiate outbound calls for customer leads generated from the canvassing team.
• Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation.
• Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
• De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution.
• Exceed customer service expectations by providing an outstanding experience to every potential customer.
• Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality.
• Promote teamwork through consistency, reliability, and group cohesiveness.
• Must hold a valid driver's license.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications

• High School Diploma or equivalent.
• Must possess effective verbal and written communication skills and other web-based programs.
• Must possess multi-tasking proficiency in ability to type while speaking to customers.
• Ability to work independently as well as in a team environment.
• Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns.
• Ability to adapt to new situations and learn quickly.
• High level of flexibility in a constantly changing environment.
• Ability to make decisions quickly by balancing company guidelines and customer needs.
• High degree of dependability, motivation, and flexibility.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Qualifications

• Previous experience in a dynamic call center or customer service role.
• Home Improvement knowledge and or experience.

Additional Requirements

• No travel required.
• May be requested to work overtime on evenings and weekends dependent on business needs.

Physical Requirements

• Normal Office Environment.
• Indoor work in a climate-controlled environment.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What We Offer

• Industry-leading compensation package.
• Competitive medical, dental, and vision benefits after 60 days.
• Retirement savings plan with company match.
• Paid parental leave and generous paid time off programs.
• On-campus fitness programs and meal delivery services.
• Comprehensive health, wellbeing, financial wellness, and childcare benefits.
• Opportunities for growth and advancement.
• Employee assistance program with 24/7 legal, financial, and counseling support.
• Employee discount marketplace with thousands of savings options.
• Flexible Gym membership.
• Employee resource groups, including VetConnect and the Women's Committee.