Call Center Remote RN - F/T PMs

About the role

Medcor is seeking full-time Registered Nurses for its 24/7 Occupational Health triage call center. Shifts are between 3:00pm and 3:00am, including 8 and 10-hour shifts.

Responsibilities

• Talk on the phone for long periods while typing and navigating through various software applications simultaneously
• Visualize an injury while on the phone and clarify details about the injury
• Follow Medcor’s proprietary algorithms to guide the triage of the injured worker
• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Document each call efficiently and accurately
• Maintain and monitor individual and call center goals, productivity metrics, and statistics
• Provide superior customer service to Medcor’s clients and employees
• Complete accurate assessments of symptoms and/or concerns using Medcor’s Triage Algorithms
• Adhere to HIPAA Compliance Policies

Requirements

• A valid RN license and current BLS (CPR) certification
• Able to handle a high volume of consecutive calls
• Strong technological skills and a typing speed of at least 30 WPM
• Able to work on a computer for long periods
• A private space in your home with 4 walls and a door for patient privacy
• Access to high-speed internet within your primary residence
• Able to receive and apply feedback

Qualifications

• Call center experience
• Occupational health experience

Skills

• Effective written, verbal, and interpersonal communication skills
• Ability to read, analyze, and interpret triage tools and information

Benefits

Includes paid time off, health and dental insurance, 401K with match, education reimbursement, and more.

Pay

$28 per hour with additional shift differential pay available for evenings, nights & weekends

Schedule

Shifts are between 3:00pm and 3:00am, including 8 and 10-hour shifts. Permanent schedule is between 3p and 3a with an every-other-weekend requirement and holiday rotation. Changes to the permanent schedule are not allowed within the first 9 months of employment.