Call Center Registered Nurse (Overland Park, KS)

About the role

The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product.

Responsibilities

• Follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements.
• Act as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.
• Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer.
• Receive inbound phone calls and make outbound phone calls to patients.
• Support patients through injection training and education by setting proper expectations of treatment.
• Provide education and training to healthcare providers if designated by the program.
• Document all inbound and outbound calls and other activities within the program database.
• Other tasks as necessary.

Requirements

• Education required: Registered Nurse (BSN or RN); valid nursing license in Kansas.
• Years of experience required: 2 years nursing experience combined with at least 3 years of other clinical experience.
• Specific type of experience required: Computer literacy and good keyboard skills.
• Knowledge of Microsoft Word.
• Products a plus.
• Case Management experience.
• Care Coordination experience.

Qualifications

• Education preferred: BSN.

Skills

• Computer literacy and good keyboard skills.
• Knowledge of Microsoft Word.
• Product knowledge.
• Case Management experience.
• Care Coordination experience.

Benefits

• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, & short-term disability insurance.

Pay

Competitive pay structure.

Schedule

Work from home available after 120 days upon goals and quotas being met at the discretion of the manager.

Benefits

• Medical, dental, vision, life, & short-term disability insurance.

Location

4500 W 107th St, Overland Park, KS 66207

Contact

Visit our Website: www.assistrx.com