Call Center Registered Nurse - FT Evening/Overnight

About the role

Medcor is looking to hire a full-time Registered Nurse for our 24/7 Occupational Health triage call center. The hours for this position include 8-hour shifts between 4:00pm and 4:00am. For example, shifts could include 4:00pm-12:00am or 8:00pm-4:00am.

Job Type

Full-time - 40 hours per week

Salary

$28 per hour with additional shift differential pay available for evenings, nights & weekends

Responsibilities

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Document each call efficiently and accurately
• Maintain and monitor individual as well as call center goals, productivity metrics, and statistics
• Reflect all shift activities using the phone system and be responsible for personal schedule adherence
• Provide superior customer service to Medcor’s clients and employees
• Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms
• Follow HIPAA Compliance Policies

Requirements

• A valid RN license and current BLS (CPR) certification
• Ability to handle a high volume of consecutive calls
• Strong technological skills as well as a typing speed of at least 30 WPM
• Work a major U.S. holiday rotation
• Work every other weekend
• Effective written, verbal, and interpersonal communication skills
• Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers
• Ability to talk and/or hear
• Private space in your home with 4 walls and a door for patient privacy
• Access to high-speed internet (no satellite) within your primary residence
• Ability to receive and apply feedback

Qualifications

• Call center experience
• Occupational health experience

Skills

• Effective communication skills
• Technical skills
• Computer literacy

Benefits

In addition to a collaborative work environment, we offer great pay and benefits and emphasize your wellness. Here’s why people love working for Medcor: Stability! We’ve been around since 1984. Potential for retention and performance incentives. Opportunities galore! Medcor has a lot more to offer than just this job. There are opportunities to move vertically, horizontally, and geographically. Annually, 20% of our openings are filled by internal employees.

Pay

$28 per hour with additional shift differential pay available for evenings, nights & weekends

Schedule

8-hour shifts between 4:00pm and 4:00am. For example, shifts could include 4:00pm-12:00am or 8:00pm-4:00am.

Training

Training for this role will last 6 weeks, with 3 weeks of classroom instruction and 3 weeks of precepting. These first 6 weeks of training are held Monday through Friday, from 8a-4p CT. The training schedule is non-negotiable, and all training must be successfully completed within the 6-week time frame. Following training, you will transition to your permanent schedule between the hours of 4p and 4a with an every-other-weekend requirement and holiday rotation. Changes to the permanent schedule are not allowed within the first 9 months of employment.