Registered Nurse - Call Center - Evenings

Facility: Sanford Broadway Medical Center, Fargo, ND

About the role

The My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity.

Schedule

• Full-time evening schedule
• 8-hour shifts (3pm–11pm or 4pm–12am)
• Flex weekly hours: 32.00
• Weekend requirement: every other Friday, Saturday, and Sunday
• Holiday requirement: 3 holidays per year

Pay

• Salary range: $32.00 – $48.00 per hour
• $10,000 sign-on bonus

Responsibilities

• Perform telephone triage, health information, and education
• Answer caller inquiries and provide crisis intervention following established protocols
• Conduct ongoing, systematic assessment and data collection focusing on physiological, psychological, and cognitive status
• Provide educational and resource referrals based on patient needs
• Instruct patients in an articulate and professional manner based on expressed needs and available resources
• Demonstrate awareness of legal issues in all aspects of telephone triage
• Document health information accurately

Requirements

• Minimum of 3 years of nursing experience
• Strong assessment, critical thinking, and decision-making skills
• Proficiency in electronic medical record (EMR) documentation
• Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing occurs and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state
• Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside
• Any additional state licensure requirements must be obtained within the first 30 days of employment
• Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS) certifications required
• Obtain and maintain additional required department-specific competencies and certifications

Qualifications

• Bachelor’s Degree in nursing preferred
• Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA)

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit sanfordcareers.com/benefits.