Call Center Receptionist

Key Responsibilities

• Answer and manage a high volume of inbound calls in a timely and professional manner
• Route calls to appropriate departments (Sales, Service, Parts, Accounting, etc.)
• Provide accurate information regarding dealership services, hours, and locations
• Follow call scripts and processes to ensure a consistent customer experience
• Document customer interactions and update systems as needed
• Absorb and respond to customer inquiries effectively
• Absorb and respond to customer complaints professionally

Qualifications

• A high school diploma or equivalent required
• Previous customer service or call center experience preferred
• Strong communication and phone etiquette skills
• Ability to multitask and navigate multiple systems efficiently
• Professional, upbeat, and team-oriented attitude
• Basic computer skills (CRM systems experience is a plus)

Preferred Skills

• Experience in automotive or dealership environment
• Strong organizational and time management skills
• Ability to remain calm and professional under pressure

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Professional development opportunities