Call Center Receptionist

About Bloom

Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom's model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers. At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for seven consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first. By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work.

Responsibilities

• Answer multi-line telephone and direct calls to appropriate personnel and take accurate messages
• Provide excellent internal and external customer service
• Create a positive experience for patients through professional and courteous behavior
• Maintain knowledge of Bloom's departments and daily schedules
• Use an EMR to look up patients and verify identity
• Respect diversity in the workplace
• Assist with some administrative tasks
• Work in a fast paced environment

Qualifications

• Excellent phone/customer service skills
• Ability to multi-task at a very high level
• Strong computer skills
• Strong problem-solving abilities
• Familiarity with EMR software a plus (eCW preferred)

Benefits

• 100% covered employee Health, Dental and Vision insurance
• 401K
• Employer paid Basic Life and AD&D policies
• 2 weeks PTO & 7 paid holidays

Pay

$20.00 – $23.00 per hour