Call Center Operator (Law Enforcement Analyst)

Role Summary

Operators handle inbound calls from 287(g) partner agencies, performing identity verification, database checks, and documentation in accordance with ICE protocols.

Key Responsibilities

• Answer and process inbound calls from 287(g) partner agencies
• Perform database lookups and identity verification using authorized systems
• Document call details accurately in accordance with ICE standards
• Follow scripts, protocols, and escalation procedures
• Maintain confidentiality and data security at all times
• Meet performance metrics including accuracy, timeliness, and call quality

Requirements

• Must be a United States Citizen
• High school diploma or equivalent
• 1+ year of call center or customer service experience
• Strong attention to detail and documentation accuracy
• Able to work in a structured, protocol-driven environment
• Able to obtain required clearances

Preferred Qualifications

• Experience supporting law enforcement or government programs