Call Center Operator

Job Overview

A Call Center Operator supports customers by interacting with them over the phone in order to ensure smooth transactions. You will answer customer questions and direct them to the appropriate department or manager when necessary, and you’ll use discernment when dealing with customer complaints.

Highlights of your role

• Answer, identify and redirect calls from the support services call center.
• Provide clerical support to department supervisors.
• Maintain phone logs and call center database.
• Review and forward website contacts from customers.
• Miscellaneous duties to ensure a premier Marvin experience is attained with every customer contact.
• Warranty registration
• Provide backup support in other functional areas.

Schedule

Monday - Friday

What You Bring

• Strong interpersonal skills: ability to analyze customer needs and respond quickly.
• Ability to work under pressure.
• Excellent verbal and written communication skills.
• Ability to multi-task in an office setting.
• Clearly communicate with customers in a cheerful and optimistic manner.
• Clerical and computer skills.

What We Offer

• Health insurance
• Paid holidays
• Paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Participate in organized volunteer opportunities
• Financial support from your colleagues and the Marvin family during personal hardships

About Marvin

Marvin is a window and door company that has been at the forefront of designing, building, and engineering premium, award-winning products for over a century. Today, Marvin is proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com .

Compensation

$19.00 to $22.00 per hour, pay based on experience