Call Center Operator
Acclaim Technical Services (ATS), founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) company, ATS is consistently ranked as a top workplace in the DC area and continues to grow.
About the role
We are seeking a Call Center Operator with an active TS/SCI clearance and polygraph to join our Alder Division in Northern VA. You will provide professional telephone operations support in a fast-paced environment, managing incoming calls from a variety of sources.
Responsibilities
- Provide professional, courteous, and resourceful support for all incoming calls.
- Demonstrate proficiency in relevant computer applications, customer service principles, call center telephony, data entry, and clerical processes.
- Manage the complexity of calls with strong attention to detail.
- Perform effectively in a fast-paced environment, handling multiple tasks simultaneously.
- Communicate clearly both orally and in writing to brief points of contact (POCs) on call outcomes and required actions.
- Understand and adhere to established process flows.
Requirements
- Excellent interpersonal skills and ability to develop relationships with customers, coworkers, and colleagues.
- Ability to work effectively with non-native English speakers while paying close attention to detail.
- Adaptability to changing work requirements, multiple tasks, and priorities, with discretion in decision-making.
- Prior call center experience managing a high volume of incoming calls is desired.
- Basic typing skills (40 WPM).
Pay
$80,000 - $104,000 per year. Final salary may vary based on factors such as geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education, and certifications.
Benefits
- Comprehensive healthcare, wellness, financial, and retirement benefits.
- Family support programs.
- Continuing education and learning and development opportunities.
- Time off benefits.
- Flexibility to balance work and personal life.
- Career growth opportunities.
- Eligibility to participate in the Employee Stock Ownership Plan (ESOP).