Call Center Operator II

About the role

As a member of the Room Service team, serves as a key liaison between patients, clinical staff, and food service operations. Ensures timely delivery of high-quality, patient-specific meals while providing exceptional customer service and maintaining compliance with all food safety and regulatory standards.

Responsibilities

• Assist patients with menu selection and ensure meals align with prescribed diet orders
• Enter and manage meal orders accurately using the Computrition system
• Communicate with patients, families, and clinical staff to clarify dietary needs and make appropriate substitutions
• Ensure all patients receive meals within established service timelines
• Identify patients who have not ordered and facilitate meal service to ensure proper nutrition
• Respond to patient and staff requests, resolving issues or escalating as needed
• Coordinate and manage delivery of nourishments, supplements, and special requests
• Maintain accurate patient diet information and records in the system
• Support training and onboarding of new team members
• Adhere to all food safety, sanitation, and HACCP guidelines
• Assist with tray delivery and pickup as needed

Qualifications

• High School Diploma or equivalent preferred
• Customer service and/or call center experience required
• Healthcare or food service experience preferred
• Basic computer and math skills required
• Knowledge of therapeutic diets and nutrition services preferred

Skills

• Excellent customer service and communication skills with a patient-centered approach
• Ability to multitask and work efficiently in a fast-paced, high-volume environment
• Strong attention to detail and problem-solving skills
• Ability to handle sensitive situations with professionalism and confidentiality
• Proficiency with computer systems (e.g., Computrition, Microsoft Office)
• Ability to work collaboratively with a diverse team and healthcare staff
• Bilingual skills and Registered Diet Technician credentials are a plus

Pay

Minimum starting pay: $18.58 per hour. Pay range: $18.58 – $26.58 per hour.

Schedule

Scheduled weekly hours: 20. Rotating shifts including early mornings, evenings, weekends, and holidays.

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.