Call Center Operator (2)

Responsibilities

• Manages inbound/outbound phone calls from Lottery retailers.
• Effectively troubleshoots equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions.
• Dispatches technicians as appropriate for on-site repairs.

Requirements

• High school diploma or equivalent training and experience.
• One (1) year prior related customer service experience, preferably in a technical call center environment.
• Call Tracking System Experience preferred.

Qualifications

• Knowledge of tracking software.
• Technical customer service skills.
• Strong analytic skills.
• Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position.
• Ability to work in a team environment.
• Ability to troubleshoot.
• Ability to explain technical information to a non-technical client.
• Strong verbal and written communication skills.
• Understanding of help desk operations, tools, methodologies and processes.

Benefits

• Paid Holidays & Vacation.
• Paid Sick, Short/Long Term Disability.
• Tuition Reimbursement.
• Employee Assistance Program.
• Maternity/Paternity Leave.
• Discount Programs.

Pay

• $16.50 per hour.

Schedule

• Immediate start.

Skills

• Knowledge of tracking software.
• Technical customer service skills.
• Strong analytic skills.
• Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position.
• Ability to work in a team environment.
• Ability to troubleshoot.
• Ability to explain technical information to a non-technical client.
• Strong verbal and written communication skills.
• Understanding of help desk operations, tools, methodologies and processes.