Call Center Operator FT

About the role

This position involves answering incoming calls to the casino in a prompt, courteous, and professional manner. The role includes providing information to callers or directing calls to the appropriate destination.

Responsibilities

• Follow AAA 4 Diamond standards on phone etiquette.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable.
• Provides information regarding hours, events and promotions to the general public.
• Maintains an accurate call log.
• Projects a friendly and professional image to the customer.
• Maintains files of correspondence, records and other materials with minimal supervision.
• Maintains and operates office machines, equipment, and computers.
• Performs or coordinates general maintenance and repair.
• Maintains inventory of office supplies including applications and other employment forms.
• Receives, sorts, logs, and routes mail.
• Attends and participates in regularly scheduled staff meetings.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Answers all telephones in a knowledgeable and professional manner.
• Page guests over Public Announcement system when requested.
• Process all reservation requests, changes, and cancellations.
• Relay required vehicle and department information over radio.
• Aid all departments with general clerical tasks.
• Maintain complete knowledge of all TMCR facilities and services.
• Provide a professional level of guest service to both internal and external guests.
• Utilize professional discretion and judgment with regard to company information.
• Maintain a high level of confidentiality.

Requirements

• High School Diploma or equivalent required, unless waived by Human Resources Management.
• Previous experience with multiple phone lines and 2-way radio preferred.
• Previous hospitality (casino, hotel, reservations, front desk, or guest service) experience preferred.
• Must be computer literate and possess a friendly demeanor.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Qualifications

• Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
• Skill in operating a multi-telephone line system.
• Ability to operate various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access and PowerPoint.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.

Skills

• Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
• Skill in operating a multi-telephone line system.
• Ability to operate various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access and PowerPoint.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.

Benefits

N/A

Pay

N/A

Schedule

N/A