Call Center Operator

Job Skills / Requirements

• Must be at least 18 years old or older.
• Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
• Must possess above average customer service skills.
• Must have high school diploma or GED as well as some college experience.
• Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
• Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
• Able to multi-task multiple job duties while maintaining confidentiality.
• Able to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
• Able to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
• Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner.

Qualifications

• Must have impeccable grooming.
• Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
• Able to multi-task multiple job duties while maintaining confidentiality.
• Able to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
• Able to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
• Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner.

Job Description/Responsibilities

Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
Follow procedures in dispatching personnel for emergency and non-emergency response.
Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
Process and report background screen requests.
Process payroll companywide.
Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
Monitor CCTV system using recording devices.
Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
Must follow site specific post guidelines.
Document daily activities and incident reports.
Other duties as assigned.

Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Benefits

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance