Call Center Operator

Skills

• Dependable communication
• Detail-oriented
• Calm and precise under pressure

Responsibilities

• Serve as the first point of contact for incoming communications
• Manage high-volume calls and ensure timely, accurate handling of both emergency and non-emergency requests
• Perform emergency call handling, paging, and notification services with speed and accuracy
• Provide directory assistance and call routing across NIH institutes
• Support implementation of TTY services for hearing-impaired callers
• Support implementation of language interpretation services
• Use call center systems for call routing, messaging, and scheduling
• Maintain accurate logs and documentation in accordance with established protocols
• Follow all emergency and non-emergency procedures with consistency and professionalism

Requirements

• 2+ years of call center or customer service experience
• Strong verbal communication skills with the ability to perform in a high-volume environment
• Ability to follow established emergency and non-emergency protocols with precision
• U.S. Citizenship required
• Preferred qualifications: Telephony or switchboard experience, experience in a medical or emergency call center environment, familiarity with Avaya or similar call center platforms

Qualifications

• High school diploma or equivalent required

Pay

Compensation is commensurate with experience.

Schedule

Available shift options include: 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, 9:00 AM – 6:00 PM, 3:00 PM – 11:00 PM, and 11:00 PM – 7:00 AM, Monday through Friday.