Call Center Operator - Call Center - PRN

About the Role

This role is an on-site call center operator position at Woman’s Hospital. Remote work is not available.

Responsibilities

• Answer all calls in a friendly manner using the proper greeting as trained per type of incoming call.
• Determine the caller’s need and offer the best solution to help the caller.
• Transfer calls, provide information, or take messages electronically in accordance with specific training.
• Upon notification of an emergency situation, contact the code teams and follow code procedures.
• Contact physicians to relay messages electronically in accordance with procedures trained.
• Treat each message as a legal document with recordings and audits every 12 hours; fast typing is required for complete and accurate information.
• Relay messages to physicians using the correct procedure in accordance with individual doctor instructions.
• Use the electronic system to communicate pertinent physician information, including temporary instructions and doctor's locations.
• Work well with teammates and communicate information to co-workers.
• Complete message information immediately after conveying messages to physicians.
• Ensure all messages are delivered to physicians in a defined time period or escalate as needed.
• New staff members will work each shift for a few days during the first few weeks to understand how all shifts operate and their impact on the team.
• Be prepared for extra work during hurricanes, inclement weather, or staff shortages due to sickness, training, or vacations.
• Schedules are provided 6 weeks in advance, and staff will not work the same holiday two years in a row unless requested.
• Be punctual, maintain a positive tone in every call, pay attention to detail, and collaborate effectively with the team.

Requirements

• High school diploma or equivalent.
• Two years of telecom, answering service, or call center experience.
• Two years of customer service-related experience.
• Basic PC knowledge.

Pay

Hourly/Non-Exempt pay range: $16.00 - $20.03, based on work experience.

Schedule

PRN (as needed).