Call Center - OHT

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:  Oregon Hot Tub is Oregon’s largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979.  We became a part of Leslie's family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry. Job Overview As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer support. The ideal candidate has strong communication skills, a positive attitude, and the ability to resolve issues efficiently while maintaining a high level of customer satisfaction. Compensation Range: $19.00 - $21.00 /Hourly Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data. Responsibilities Answer inbound customer calls and respond to inquiries in a timely and professional mannerMake outbound calls for follow-ups, appointment confirmations, surveys, or customer support purposesProvide accurate information regarding products, services, company policies, and account detailsResolve customer concerns and complaints with professionalism and empathyDocument customer interactions, call details, and resolutions accurately in the systemEscalate unresolved or complex issues to the appropriate department or supervisorMaintain confidentiality and protect customer information at all timesMeet or exceed performance metrics including attendance, call quality, productivity, and customer satisfaction goalsCollaborate with team members and management to improve customer experience and service processes Qualifications High school diploma or GED required; associate or bachelor’s degree preferredPrevious customer service or call center experience preferredStrong verbal and written communication skillsExcellent problem-solving, multitasking, and organizational abilitiesComfortable using computers, data entry systems, and CRM softwareAbility to remain calm, professional, and patient in fast-paced or high-pressure situationsStrong listening skills with attention to detailReliable attendance and strong work ethicAbility to work flexible schedules, including weekends or evenings if needed We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities. Leslie’s recognizes a critical component to our continued success is our people.  Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day. #retailjobs