Call Center Manager/Leader

What You'll Be Responsible For

• Make inbound and outbound calls to homeowners
• Convert qualified leads into scheduled appointments
• Consistently perform at a high level while setting the standard for the team
• Demonstrate professionalism, urgency, and strong communication on every call
• Provide real-time coaching and feedback
• Review calls and identify opportunities for improvement
• Reinforce scripts, best practices, and sales techniques
• Help team members improve conversion rates and appointment quality
• Track daily activity and key performance metrics
• Ensure CRM accuracy and proper lead management
• Monitor appointment quality and sales team feedback
• Hold team members accountable to expectations and standards
• Create a culture of ownership, urgency, and continuous improvement
• Work directly with leadership to improve systems, processes, and performance
• Help identify new training opportunities and team development initiatives
• Play an active role in scaling the call center operation

Schedule

Monday – Thursday: 2:00 PM – 8:00 PM
Friday: Optional 2:00 PM – 5:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM

Compensation

• Competitive Base Pay
• Individual Performance Bonuses
• Team Performance Bonuses
• Ledership Incentives
• Advancement Opportunities

What We're Looking For

• Proven success in inside sales, appointment setting, or call center environments
• Strong communication and relationship-building skills
• Comfortable making a high volume of calls
• Experience coaching, mentoring, training, or leading others
• Highly organized and detail-oriented
• Ability to thrive in a fast-paced, performance-driven environment

Ideal Candidate

• Competitive and results-focused
• Natural leader with strong presence and accountability
• Metrics-driven and motivated by performance
• Positive attitude and high energy
• Coachable while also capable of coaching others
• Wants to grow into larger leadership opportunities

Why Storm Guard?

• One of the most recognized names in roofing and exterior restoration
• Builing a team of professionals who want more than just a job—they want a career with growth, impact, and earning potential
• Directly work with leadership, help shape the future of our inside sales operation, and have a clear path for advancement as we continue to grow
• Great opportunities for motivated and hard working professionals who have interest in building a successful career by assisting customers in time of need

Application

If you're ready to lead, produce, and make a measurable impact, apply today.
We are actively interviewing and looking to hire quickly.

Additional Information

Compensation: $30,000.00 - $100,000.00 per year
Fantastic company culture
Flexible schedule
Ongoing training and development
Advancement opportunities
Competitive compensation and benefits
Paid time off