Call Center Manager
Piper Companies · Durham, NC · 1 wk ago
Customer Service$85k–$110k/yrFull-time
Responsibilities
- Lead daily operations by overseeing contact center performance and ensuring consistently high-quality customer experience.
- Resolve escalated issues by coordinating across departments, identifying root causes, and recommending process improvements.
- Develop team talent by coaching leads, mentoring employees, managing hiring activities, and supporting career growth.
- Drive operational excellence by staying current on industry trends, recommending enhancements, and helping define performance metrics.
- Ensure compliance and accuracy by reviewing withdrawal requests, preventing fraud, and confirming adherence to contract rules and regulatory requirements.
Requirements
- Bachelor’s degree required, along with 3–5 years of proven managerial experience.
- Experience in a contact center, insurance, or financial services environment.
- Demonstrated leadership ability with strong communication skills and the capacity to manage multiple priorities in a fast-paced environment.
Pay
$85,000-$110,000
Schedule
Work hours are 9AM-6PM.
Benefits
- Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law