Call Center Manager

About the role

Bath Concepts Independent Dealers is seeking an experienced Call Center Manager to join their team in Eugene, OR. The ideal candidate will have a proven track record in managing a call center, excellent communication and customer service skills, and the ability to work evenings and weekends.

Responsibilities

• Schedule and confirm appointments
• Hire, train, and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

Requirements

• Excellent computer and communication skills
• Management experience
• Customer service experience
• Available to work evenings and weekends
• Ability to resolve conflicts and issues

Compensation

We offer a competitive compensation package including a salary and bonus opportunities.