Call Center Manager

About the role

Bath Concepts Independent Dealers is seeking an experienced Call Center Manager to join their team in-office. The ideal candidate will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Responsibilities

• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

Requirements

• Excellent computer and communication skills
• Management experience
• Customer service experience
• Available to work evenings and weekends
• Ability to resolve conflicts and issues

Compensation

We offer a competitive compensation package including a salary and bonus opportunities.