Call Center Manager - $130K-$150K Base Salary Plus Bonus

Duties and responsibilities

• Lead, coach, and manage the Client Development (CD) team to achieve individual and team performance goals
• Recruit, interview, hire, and onboard new CD team members as the organization scales
• Ensure team members are proactively contacting new leads and prospects in a timely manner
• Enforce adherence to pre-approved phone and email scripts while identifying opportunities for improvement
• Monitor live and recorded calls to identify coaching opportunities and improve performance
• Provide ongoing coaching to strengthen sales skills, objection handling, and industry knowledge
• Conduct weekly team meetings to review results, share updates, and refine processes and scripts
• Manage team schedules to ensure appropriate coverage and productivity
• Step in to handle inbound calls as needed

Qualifications

• Bachelor's degree in business, communications, marketing, or a related field required
• 5–8+ years of experience in call center, inside sales, or client development environments
• 3+ years of leadership or management experience overseeing sales or call center teams
• Experience in financial services strongly preferred
• Proven track record of leading high-performing, metric-driven teams
• Strong CRM experience; prior involvement in CRM implementation or buildout is a significant plus
• Comfortable collaborating with technology teams to define requirements and contribute to the creation of a new CRM with full call center functionality
• Familiarity with AI tools and emerging technologies in call center or sales environments; ability to evaluate, adopt, and train others on AI-driven practices
• Excellent leadership, coaching, and team development skills
• Data-driven mindset with the ability to analyze performance metrics and drive improvements
• Strong organizational skills and attention to detail
• Experience building or scaling call center teams in a high-growth environment
• Familiarity with outbound sales cadences and lead generation strategies

Benefits

• $130K - $150K plus monthly performance bonus
• 401(k) with company matching contribution up to 13%
• United Healthcare PPO medical coverage for employees, paid by the company
• Delta Dental PPO, United Healthcare Vision, Short Term Disability, Long Term Disability, and Life Insurance
• Additional voluntary benefit options available
• Generous PTO and paid holidays
• Strong potential for future career growth within a rapidly expanding firm