Call Center Lead Specialist

Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented Call Center Lead Full Time - 12 hours Day Shift (Thurs, Fri and Sat). BHC is a provider of patient-focused, comprehensive mental health services, offering mental health evaluations to children, adolescents, adults and older adults in crisis 24/7, including all holidays. The service model focuses on assessment, diagnosis, treatment, and disposition of mental health patients, determining the appropriate level of care and recommending treatment facilities. Tele‑psychiatric assessment and consultation services connect people with the care best equipped to address their mental health issues, enabling rapid response and faster access to wellness.

About the role

The Call Center Lead assists in receiving referral calls, taking demographic information, dispatching appropriate clinicians for mental health assessments, entering call data and case status into databases, verifying that paperwork is thoroughly completed, and helping coordinate individuals into treatment facilities.

Responsibilities

• Processing and distribution of various daily reports, assistance with involuntary case paperwork reviews.
• Training of new call center staff and completing end of shift reports.
• Assists with interviewing of potential Call Center Specialist candidates.
• Dispatches clinician to caller location.
• Coordinates and processes patient documents and paperwork for patient transfers.
• Provides and assists with professional communication to referral sources and treatment providers regarding case status.

Benefits

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

Qualifications

• EDUCATION: High School Diploma/GED - Preferred Associate Degree.
• Licensure and certification required: N/A
• Experience Required: 1-3 years similar work experience; Preferred 3-5 Years Similar Work Experience
• Customer service in mental health/crisis intervention knowledge/experience.
• Proficient in MS Office, data entry, and leadership skills.

Schedule

Full Time - 12 hours Day Shift (Thurs, Fri and Sat)