Lead Call Center Specialist

GENERAL DUTIES

• Demonstrates advanced skills in the use of the EMR; can teach EMR skills in all areas of practice.
• Provide back-up support for the call center team.
• Aid in the training and supervision of assigned call center staff.
• Work collaboratively with clinic staff on programs to improve patient outcomes.
• Aid in organizing and participating in quality improvement activities to improve systems/services.
• Evaluate situations that may lead to errors or miscommunication and know how to correctly intervene and report.
• Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
• Aid call center staff with issues, training, education, and mentoring.

The expected salary for this position is $23.00 - 30.00 per hour.