Call Center-Guest Recovery Representative

Position Summary And Mission

HOURLY pay + Commission! We are searching for a Guest Recovery Rep. Schedule & days are varied, hours are: 4:00 PM – 8:30 PM. Availability Requirement: At least one weekend day required.

Summary Of Key Responsibilities

• Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude
• Have a complete understanding of the menu and services that City BBQ provides so that you may handle all guest questions
• Aid guests with placing orders over the phone
• Resolve all guest concerns with first call resolution
• Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments
• Able to adapt to changing guest volume levels with a sense of urgency
• Use of proper phone etiquette and phone procedures
• Proficient in word processing, and spreadsheet software
• Able to take own initiative to communicate appropriately in written and verbal form

Job Duties

• Take incoming phone calls from guests calling our joints
• Provide first call resolution for all guest concern calls
• Aid guests with placing orders over the phone
• Process 86 requests when assigned
• Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery
• All other duties as assigned

Physical Job Requirements

Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work. THIS IS NOT A REMOTE POSITION!