Call Center - Grand Rapids MI

About the role

Join Our Team at Applied Innovation! We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center.

Responsibilities

- Answer incoming calls and respond to emails with professionalism and care - Enter service and network-related requests into our system - Process supply orders accurately and efficiently - Coordinate and manage service technician call loads to ensure fast, quality support for our clients

Requirements

- Must be 18 years or older - Strong communication skills and a client-focused mindset - Dependable, organized, and attentive to detail - Proficiency with computers and various software programs - A positive attitude and a team-player approach

Qualifications

A high school diploma or GED is required.

Benefits

Comprehensive benefits package including medical, dental, and life insurance Short-term disability coverage 401(k) retirement plan Paid vacation and holidays An onsite fitness center