Call Center Executive

American Wellness Center is looking for energetic, responsible, and well-spoken Call Center Executives to join our USA operations team. Remote work from anywhere in Bangladesh.

Responsibilities

• Handle incoming and outgoing customer calls professionally
• Communicate with customers in both English and Bangla
• Respond to customer inquiries and provide accurate information
• Communicate through calls, messages, and other assigned channels
• Follow company-approved scripts, procedures, and communication guidelines
• Maintain a polite, confident, and professional tone
• Record and update customer information accurately
• Follow up with customers when required
• Escalate complicated issues to the Team Lead or Supervisor
• Maintain proper records of customer interactions
• Meet assigned call center performance targets
• Remain available and responsive throughout assigned working hours
• Protect confidential company and customer information

Requirements

• 0–2 years of experience
• Bachelor of Arts degree

Skills

• Call center management
• Call center operations
• Call center administration
• Call center development
• Contact center management
• Call center technology
• Contact centers
• Call centers
• Call center software

Schedule

• Full-time, remote (work from home)
• Night shift
• 8 hours per day

Last date of application: 19 September 2026