Customer Service / Call center Executive

Location: Washington, DC (Remote) · Duration: 3+ months

About the role

The Rep, Member Service I will provide support for the execution of enrollment transactions in accordance with contractual and medical underwriting guidelines for new clients, existing clients, and transfers to and from other BCBS and Non‑BCBS Plans. Learns the details of offering and administering various enrollment transactions and how to guide various customers regarding problem resolution.

Requirements

• 1–2 years of customer service, claims, or inbound call center experience
• 2–5 years of inbound call center experience
• Passion for customer service
• Exceptional oral and written communication skills

Schedule

• Virtual interviews: 3 November 2026
• Start date: 10 December 2026
• Training: 3–4 weeks of virtual training