Call Center Customer Service Professional (Monday-Friday, No Weekends) Remote

About Our Client

This organization operates in the insurance industry, focused on providing life, disability, and essential care and recovery insurance products. It addresses the challenges customers face when navigating complex insurance benefits and claims, often during difficult times. The organization emphasizes delivering high-quality service and peace of mind to its customers, maintaining preferred status among employers, insurance agents, benefits administrators, and brokers. It supports a diverse workforce and has been recognized as a best place to work in multiple states.

About the Opportunity

The Call Center Customer Service Professional role involves providing empathetic, efficient, and knowledgeable support to customers regarding their insurance benefits and claims. This position requires managing complex inquiries with professionalism and clarity, contributing to customer satisfaction and the organization's reputation as a trusted insurance provider. The role is critical in ensuring customers receive clear information and feel supported during their interactions.

Responsibilities

• Handle a high volume of calls about complex insurance benefits and claims issues
• Communicate clearly and empathetically to help members and employers understand their insurance coverage
• Maintain accurate and detailed notes in customer management systems
• Navigate multiple computer systems to resolve inquiries and troubleshoot claims
• Respond to customer questions via phone and email
• Provide proficiency in insurance products and services
• Meet productivity and quality standards consistently

Requirements

• Experience in a high-volume call center environment
• Excellent verbal and written communication skills
• Strong critical thinking and problem-solving abilities
• Proficiency with MS Office (Word, Excel, Outlook)
• Reliable high-speed internet and a distraction-free workspace
• Ability to protect sensitive customer and business information
• Commitment to punctuality and regular attendance
• Ability to manage time effectively in a structured environment
• Perfect attendance required during the 6-week training period

Pay

Compensation ranges from $40,000 to $45,000 annually, depending on experience.

Benefits & Perks

• Medical, dental, and vision insurance with company HSA contribution within 31 days
• 401(k) with up to a 6% match, fully vested from day one
• 18 days of paid time off plus 11 paid holidays
• Yearly performance bonus potential of $2,700
• Remote work with company-provided equipment
• Paid 6-week training
• Tuition reimbursement
• Wellness program
• Employee resource groups