Call Center Customer Service Professional (Monday-Friday, No Weekends) Remote

Customer Care

We are currently searching for career-minded, customer service professionals, ideally with experience in Insurance and Benefits, to join our dynamic team at USAble Life!

• Experience working in a high volume call center solving complex customer concerns with grace and empathy.
• Understanding the importance of excellence in service, responding efficiently and appropriately to customer concerns, and maintaining high customer satisfaction.
• Delivering on our promise of making a meaningful difference in our customers' lives.

Hours

Candidates must be able to work varying shifts of 8:00 a.m. to 4:30 p.m. CST or 8:30 a.m. to 5:00 p.m. CST.

Joint Commitment

If you bring consistency, accountability, reliability, and professionalism to your work, we'd love to have you on our team.

What We Offer You

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce.
• Compensation is 40k to 45k dependent upon experience.
• An outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution in 31 days or less.
• Great hours: Monday - Friday, No Weekends or Holidays.
• 401(k) with up to a 6% match that is fully vested from day one.
• 18 Days of PTO (prorated in 2026) plus 11 paid holidays.
• Yearly performance bonus potential of $2,700.
• Remote opportunity with company-provided equipment.
• Paid 6 week training.
• Team-oriented, collaborative group of peers.
• Career advancement opportunities.
• Tuition Reimbursement.
• Wellness Program.
• Employee Resource Groups.

What We Do

Committed to delivering the best insurance products for our customers.

Invested in the success of our team members.

Engaged as a diverse group of individuals working together to go the extra mile.

Recognized as multi-year Best Places to Work in Arkansas, Florida, and Hawaii.

What You'll Do

Demonstrate in both word and action a high quality of care, service, and accountability.

Answer a high volume of calls related to complex and sensitive insurance benefits and claims issues.

Communicate professionally and empathetically to make it easy for members and employers to understand and access their Life, Disability and Essential Care and Recovery insurance.

Exhibit our commitment to providing peace of mind.

Ensure we remain the preferred choice for employers, insurance agents, benefits administrators, and brokers in our distribution network.

Essential Duties

• Provides exceptional service by listening, understanding, and demonstrating empathy for the caller's needs and situation.
• Proficiently explains coverage provisions, claims statuses, and claims decisions.
• Navigates multiple computer systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies.
• Responds to questions from members, employers, and brokers regarding claims, policies, and billing requests.
• Maintains well-written notes on all service interactions in a Customer Management Systems (Salesforce) so that the customer and team members can quickly and accurately understand and follow up if necessary.