Call Center Customer Service Coordinator
About the role
Call Center Customer Service Coordinator Schedule needed: 40 hours per week Monday-Saturday; rotating days off Saturday or Monday.
Responsibilities
- Schedule & confirm customer repair service calls.
- Cookordinate & communicate with repair technician.
- Handle escalated customer issues.
- Work independently to resolve customer service issues.
- Adhere to proper Warranty and protection guidelines.
- Serve as liaison between customers and the repair technician.
- Complete reports and other tasks/assignments as required.
Qualifications
- Excellent phone etiquette
- Interpersonal skills
- Strong computer skills
- Excellent time Management
- Ability to work independently
- Ability to multi-task and resolve customer issues
- Enhanced customer service skills
- Experience in a fast-paced environment
- Prior call center experience and prior dispatcher experience is preferable.
- Able to work day, night and weekend hours
Benefits
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Pay
Details about pay are not specified.
Schedule
Rotating days off Saturday or Monday.
Skills
Not specified.
Benefits
Not specified.
Pay
Not specified.
Schedule
Rotating days off Saturday or Monday.
Benefits
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.