Call Center Coordinator/Sales

About the role

We are seeking Intake Coordinators / Inside Sales to join our hybrid work schedule team. The position offers a competitive starting pay, up to 2 weeks of paid time off, a 401(k) with match, health, vision, dental, life insurance, and a matching HSA. Benefits commence on the first day of the month following hire. The role requires maintaining strict client confidentiality, conducting pre-admission assessments, and providing program information to prospective clients.

Responsibilities

• Maintain strict client confidentiality
• Demonstrate a positive image and answer the phone within three rings
• Obtain key information to impact first call close and connection process
• Connect with callers to establish them as experts
• Conduct pre-admission assessments to determine appropriateness for admission
• Provide program information to prospective clients and families
• Make copies and send faxes as needed
• Provide visitors or callers with general and specialized information about the facility
• Conduct telephone conversations in a friendly and professional manner

Requirements

• High school diploma or equivalent
• Experience in sales, especially complex selling, is preferred
• Experience in mental health or addiction treatment is helpful

Qualifications

• Positive attitude and strong communication skills
• Ability to maintain strict confidentiality
• Strong organizational and multitasking abilities

Skills

• Excellent telephone skills
• Strong interpersonal and customer service skills
• Ability to work independently and as part of a team

Benefits

• Competitive starting pay
• Paid time off: up to 2 weeks/year
• Retirement: 401(k) with match
• Health, vision, dental, life insurance
• Matching HSA: up to $1500/year company contribution
• Travel concierge
• Employee discounts
• Health advocate
• EAP program

Schedule

A hybrid work schedule consisting of 3 days in the office and 2 days remote.

Pay

Compensation is commensurate with experience and performance.