Customer Service Representative

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club, and sign up new members.
• Log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Continual standing and walking during your shift.
• Must be able to lift 45 pounds.

Benefits

• Great growth opportunities within a dynamic and growing company.
• Medical, Dental, and Vision insurance benefits (available to eligible employees).
• Employee Referral Bonus Program.
• This position has a $1/hour premium added to any hours worked between 10:00 PM and 6:00 AM.
• FREE Black Card Membership.
• 401(k) with generous employer match.
• Profit sharing program.
• A sparkling clean work environment (where all team members contribute to keeping the club pristine).
• The opportunity to help change people's lives by contributing to a healthier community.
• Employee Assistance Program (EAP).

Company Culture

• Embody our EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania.
• Part of a company that cares about improving the health and well-being of our communities.
• A supportive, engaging, and inclusive workforce that values diversity and creates an environment where everyone feels they belong.
• Encourages professional growth and development.
• Creates a positive impact in our local communities through philanthropic initiatives.
• Part of a brand that you can be proud of!

About the Role

• Planet Fitness is a fitness center chain known for its "Judgement Free" atmosphere.
• We offer a range of services including membership sales, customer service, and facility maintenance.

Schedule

• The position offers flexible scheduling options, including shifts from 10:00 PM to 6:00 AM, which come with a $1/hour premium.

Pay

• The starting pay rate is not specified, but there is a $1/hour premium for working nights and weekends.