Call Center Contact Associate

Responsibilities

• Accurately register patients and schedule appointments following established schedule templates.
• Manage large volumes of inbound and outbound calls in a timely manner.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Maintain proper record of all interactions with customers in EMR for tracking purposes.
• Serve as a central link of communication between patients, medical staff, and the general public.
• Operate computer and IT equipment properly.
• Keep equipment operational by following established procedures; reporting malfunctions.

Requirements

• Educational requirement: High school diploma or GED.
• Experience: Proficient in relevant computer applications. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Ability to handle stressful situations appropriately. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instructions given in English. Bi-lingual is preferred but not required. Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.). Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers.

Pay

$18.00-$25.82

Location

Providence-208 Collyer Street - 208 Collyer Street Providence, Rhode Island 02904

Work Type

M-F 8:30am-5pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No