Call Center Coaching Staff

About the role

ITCON Services is seeking a Call Center Coaching Staff with a master's degree in a mental health-related field and at least three years of experience delivering in-person patient care, preferably in a mental health setting. The ideal candidate will have clinical experience in triage, care management, motivational interviewing, and crisis counseling, and experience working with military service members and veterans.

Responsibilities

• Deliver coaching services to clients via phone and email
• Conduct triage and provide initial assessments
• Implement care management strategies and motivational interviewing techniques
• Provide crisis counseling support
• Collaborate with other team members to ensure comprehensive client support

Requirements

• US Citizenship Required
• Licensed mental health professional (social work, psychology, marriage and family therapy, behavioral health counseling)
• Experience working with military service members and veterans
• Experience in mental health settings

Qualifications

• Master's degree in a mental health-related field
• At least three years of experience delivering in-person patient care
• Clinical experience in triage, care management, motivational interviewing, and crisis counseling

Skills

• Excellent communication skills
• Strong problem-solving abilities
• Ability to manage multiple tasks simultaneously
• Knowledge of mental health best practices

Benefits

• Competitive compensation
• Paid training and development opportunities
• Healthcare benefits starting on the first day
• Work-life balance
• Opportunity to work with a growing and supportive team

Pay

Details TBA

Schedule

Details TBA