Call Center Staff

About the role

ITCON Services is seeking a motivated and knowledgeable Call Center Staff member. US Citizenship is required.

Responsibilities

• A minimum of one year of experience in a medical/hospital call center
• A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
• Fluent in English and/or Spanish, both oral and written
• Handle inquiries and requests in a courteous and professional manner
• Listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
• Gather information to determine a Service member, Veteran, or family member's needs, apply problem-solving skills, and resolve the inquiry/request effectively
• Communicate information clearly, accurately, and completely
• Record all pertinent information accurately and efficiently
• Handle crisis and abusive calls in a professional and effective manner
• Control the pace and flow of the inquiry/request and manage call time effectively

Qualifications

• Competitive compensation
• Paid training and development opportunities
• Healthcare benefits starting on the first day
• Work-life balance
• The opportunity to work alongside an amazing and growing team

Benefits

• Competitive compensation
• Paid training and development opportunities
• Healthcare benefits that start on your first day
• Work-life balance
• The opportunity to work alongside an amazing and growing team

Schedule

Details not specified

Pay

Details not specified