Call Center Team Manager

About the role

This position is responsible for people, operations, financial, cost, and project management of the working group, as well as the development of office business plans and strategies designed to meet the needs of members, insureds and the call center. This position ensures courteous, efficient service is provided to members consistent with the objectives, goals, and policies of the Automobile Club at corporate, business unit and departmental levels, and also ensures the Call Center is in compliance with organizational and business unit procedures, and practices. In addition, the position collaborates with the Site Manager, Operations Manager, Group Manager, and other business unit management to develop strategy, initiatives, and implementation processes to achieve organizational goals.

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

Responsibilities

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