Call Center-Based Patient Intake Trainee (Greenbrook)

We are excited to offer a 6-week, paid Patient Intake Training Program designed to develop the next generation of Patient Intake Specialists. This structured program provides comprehensive training in patient engagement, scheduling, communication, and healthcare operations—equipping trainees with the skills and confidence needed to support patients seeking care. Trainees who successfully complete the program and meet performance expectations may be offered full-time employment.

What You’ll Learn

• Structured learning modules covering patient intake workflows and systems
• Hands-on practice with real-world application
• Shadowing opportunities with experienced Patient Intake Specialists
• Regular feedback and evaluations designed to support your success

You’ll gain the foundational knowledge needed to excel in a patient-facing administrative role and prepare for potential full-time employment.

Program Details

• Length: 6 weeks paid training
• Pay: $18.00 USD per hour
• Training Schedule: 40 hours per week, Monday–Friday, 8:00 a.m.–5:00 p.m. (training period)
• Employment Type: Temporary during training; potential for full-time employment dependent upon performance and successful completion of the program
• Pay Frequency: Semi-monthly

Please note: If hired full-time, schedules may vary and will include two Sundays per month (10am-3pm), with an alternate day off provided in exchange.

What Happens After the Program?

Trainees who successfully complete the program and meet performance expectations may be offered full-time employment as a Patient Intake Specialist. Participation in this training program does not guarantee full-time employment.

If hired full-time, employees receive:

• Pay increase to $18.50 USD per hour
• Eligibility for paid vacation and sick time (accrual basis)
• Health benefits and 401(k) match (eligible first of the month after 60 days)
• Pay increase to $19.00 USD per hour after a successful 90-day introductory period

What We Expect From You

• Reliable attendance and punctuality
• Active engagement throughout training
• Professionalism and respect for patients and team members
• Strong comprehension and application of training materials
• Adherence to company policies and confidentiality guidelines

What You Can Expect From Us

• A clear, well-structured training curriculum
• Mentorship from experienced team members
• Hands-on support in developing your skills
• Frequent check-ins to help you track progress

Ideal Candidates Have

• A positive, compassionate attitude
• Strong communication and interpersonal skills
• Call center or customer service experience with demonstrated phone proficiency (strongly preferred)
• Motivation to learn and grow
• Interest in a healthcare administration career

This program is ideal for compassionate, motivated individuals with strong communication skills and a desire to grow within a mission-driven healthcare environment.

Benefits

Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include:

• Health, dental, and vision insurance
• Optional supplemental medical insurance
• Health savings and flexible spending accounts
• Company-paid life insurance and additional voluntary life insurance
• Company-paid short-term and long-term disability insurance
• 401(k) savings and investment plan with company contribution
• Paid time off: For non-exempt salaried employees, vacation time accrues at .625 per pay period worked and personal time at .29166 per pay period. Full-time exempt employees are eligible for Flex-PTO, which allows time off without accrual.
• Paid sick leave (if applicable and required under state law)

These benefits are subject to plan terms, company policies, and are subject to change.

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.