Call Center-Based Patient Intake Trainee (6‑Week Paid Training Program) - Greenbrook Mental Wellness Centers

About the role

We are excited to offer a six-week, paid Patient Intake Training Program designed to develop the next generation of Patient Intake Specialists. This structured program provides comprehensive training in patient engagement, scheduling, communication, and healthcare operations - equipping trainees with the skills and confidence needed to support patients seeking care.

Responsibilities

• Participate in structured learning modules covering patient intake workflows and systems
• Hands-on practice with real-world application
• Shadowing opportunities with experienced Patient Intake Specialists
• Regular feedback & evaluations designed to support your success

Requirements

• Reliable attendance and punctuality
• Active engagement throughout training
• Professionalism and respect for patients and team members
• Strong comprehension and application of training materials
• Adherence to company policies and confidentiality guidelines

Qualifications

• A positive, compassionate attitude
• Strong communication and interpersonal skills
• Call center or customer service experience with demonstrated phone proficiency is strongly preferred
• Motivation to learn and grow
• Interest in a healthcare administration career

Skills

• Excellent communication skills
• Strong organizational and multitasking abilities
• Ability to handle sensitive and confidential information
• Effective problem-solving and decision-making skills

Benefits

• Paid vacation & sick time (accrual basis)
• Health benefits & 401(k) match (eligible first of the month after 60 days)
• Pay increase to $19.00 USD per hour after a successful 90-day introductory period

Pay

$18.00 USD per hour during the training period. If hired full-time, pay increases to $18.50 USD per hour and $19.00 USD per hour after a successful 90-day introductory period.

Schedule

Training Schedule: 40 hours per week, Monday–Friday, 8:00 a.m.–5:00 p.m. (training period). If hired full-time, schedules may vary and include two Sundays per month, with an alternate day off provided in exchange.

Employment Type

Temporary during training; potential for full-time employment dependent upon performance and successful completion of the program.

Application Instructions

Please note: Participation in this training program does not guarantee full-time employment. If hired full-time, employees receive a pay increase to $18.50 USD per hour and eligibility for health benefits & 401(k) match (eligible first of the month after 60 days).

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we're expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.