PATIENT INTAKE COMMUNICATION SPECIALIST

About the Role

Northern Regional Hospital is seeking talented individuals to join our dedicated staff. Our team is committed to quality and service excellence, and we offer a place where you can grow your career. When you choose to work at Northern, you become part of a family of caregivers supporting the communities we serve.

Benefits

• Competitive compensation with daily pay option through DailyPay
• Medical, dental, and vision insurance
• Paid time off
• Short-term and long-term disability insurance
• Life insurance for employee, spouse, and/or dependents
• Accidental death and dismemberment insurance
• Accident, critical illness, and hospital indemnity insurance
• Flexible Spending Accounts (FSA) for healthcare and daycare expenses
• Northern $elect Retirement Plan (403(b) and 457(b)) and Roth IRA
• Service recognition gifts (5th anniversary and every five years thereafter)
• Employee discount programs
• Employee health clinic

Requirements

• Ability to read, write, and speak English clearly and fluently
• Computer experience
• Type 59 correct keystrokes per minute for alpha content
• High school diploma or GED
• Two years of experience in a customer service environment
• Knowledge of medical terminology, CPT codes, insurances, Medicare, MCR HMOs, and Medicaid

Preferred Qualifications

• Medical Office Administration Degree
• Medical Assisting Degree
• Experience in a medical environment
• Completion of an approved Medical Terminology course or equivalent knowledge
• Experience with Meditech or other medical data systems
• Certification by a professional organization (CAM, CHAA, or CHAM)
• Ability to communicate in Spanish

Responsibilities

Performs office work and documentation, research, and collection of copays and patient financial responsibility in a fast-paced office setting with continuous patient contact. Discusses payment responsibilities with patients in an empathetic and professional manner and determines criteria for financial assistance. Manages large numbers of incoming physician orders received via fax and the internet. Works cooperatively with surgical and clinical departments and must have knowledge of processes, procedures, and paperwork requirements for each modality and procedure. Must retain knowledge of many procedures and stay updated on changes in insurance, admission, transfer, and hospital procedures and rules. Maintains strictest confidentiality at all times in accordance with hospital policy.