Call Center Banking Representative

Duties and responsibilities

• Provide exceptional phone service to members.
• Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information.
• Ask “out-of-wallet” questions for verification purposes.
• Complete extensive verification of each member to avoid fraud and identity theft.
• Process withdrawals, loan payments, transfers, and check orders.
• Place stop payments on checks, cashier’s checks, ACH debits and payments, and process the applicable paperwork.
• Assist with ITM (Interactive Teller Machine) services when needed.
• Strive to meet cross-selling and departmental goals.
• Aid members with questions concerning ATM, debit and credit cards.
• Provide membership information.
• Explain procedures to initiate direct deposits and ensure proper forms are mailed to members.
• Aid members with various payroll questions, requests for new payroll cards, or problems with payroll postings.
• Provide information on new and ongoing promotions.
• Aid members with various Digital Banking services.

Requirements

• Excellent member service skills.
• Professionalism and confidentiality.
• Multi-tasking and problem-solving skills.
• Availability to work Saturdays on a rotating basis.
• Previous financial institution and/or call center experience is a plus.

Benefits and Compensation

• Bonus and incentive opportunities.
• Paid Holidays.
• Paid Time Off (Vacation, Sick and Personal Days).
• Medical, Dental and Vision Insurance.
• 401(k) retirement program with matching funds.
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance.
• Tuition Reimbursement Program.

About the role

This position will be stationed at 4601 Theater Drive, Evansville, IN.

Qualifications

N/A

Skills

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Benefits

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Schedule

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Pay

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