Call Center Banking Rep (Telephone Banking)

About the role

The eTeam Service Representative at Park Community Credit Union is responsible for assisting members and potential members with their telephone and electronic correspondence requests. This role involves answering questions about products and services, resolving issues within their authority, processing transactions, and directing calls to the appropriate department when necessary. The representative also identifies cross-sell opportunities, maintains accurate member account information, and supports remote service requests.

Responsibilities

• Answer questions about products and services and resolve problems that are within their authority to resolve.
• Provide applications as requested and refer problems that are beyond their authority to their supervisor, along with their recommendations.
• Process Remote Contact requests in the same fashion as answering and handling telephone requests/issues.
• Identify cross-sell opportunities and cross-sell services to members.
• Maintain action log as required for review.
• Perform transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines.
• Provide information regarding these transactions and resolve issues that are within authority.
• Refer issues not within authority to manager.
• Provide information on remote services.
• Maintain knowledge of all products and services offered.
• Follow all security policies and report suspicious activity to manager.
• Maintain member account information on computer system.
• Assure that appropriate records are maintained.
• Willingly assist other departments as needed.
• Performs other duties as assigned.

Qualifications

• Six months to two years of similar or related experience.
• Equivalent to a high school education.

Skills

• Good listening and telephone skills.

Benefits

Not specified.

Pay

$21.28 - $21.94 per hour.

Schedule

Not specified.