Banking Call Center Rep

We are seeking experienced Customer Service Representatives to join a highly respected banking organization known for investing in its employees and promoting from within. This is an excellent opportunity for individuals looking for a long-term career path in financial services, with growth opportunities into departments such as Fraud, Online Banking, and other specialized banking teams.

About the role

The ideal candidate thrives in a fast-paced call center environment, enjoys solving problems, and is passionate about helping customers. We are looking for professionals who can think critically, troubleshoot unique situations, and provide exceptional service with empathy and professionalism.

Responsibilities

• Provide exceptional customer service and support via inbound phone calls.
• Assist clients with online banking, mobile banking, credit card inquiries, loan-related transactions, and general account servicing.
• Research and resolve customer issues accurately and efficiently.
• Troubleshoot account and system-related concerns while navigating multiple computer applications.
• Provide account information and process various financial transactions on behalf of clients.
• Identify client needs and recommend appropriate products, services, or referrals when applicable.
• Document customer interactions and maintain accurate records.
• Meet departmental service quality and performance goals.
• Adhere to company policies, procedures, security requirements, and banking regulations.

Requirements

• Previous call center customer service experience required.
• Experience handling a high volume of inbound calls in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask across multiple systems and screens simultaneously.
• Excellent verbal and written communication skills.
• Professional phone presence with strong customer service and de-escalation abilities.
• Demonstrated ability to provide compassionate and empathetic service to customers.
• Strong teamwork and collaboration skills.
• Stable work history with a desire for long-term career growth.
• Ability to manage changing priorities while maintaining accuracy and efficiency.

Qualifications

• Banking or financial services experience (preferred).
• Bilingual capabilities (preferred).
• Microsoft Office proficiency (preferred).
• Experience with sales referrals or cross-selling products and services (preferred).

Skills

Successful candidates will be:

• Natural problem-solvers who can think outside the box.
• Comfortable handling a variety of call types and customer situations.
• Tech-savvy and able to navigate multiple systems simultaneously.
• Dependable team players who contribute to a positive work environment.
• Customer-focused professionals who genuinely enjoy helping others.

Work Environment

• Professional, laid-back office setting with cubicle workstations.
• High-volume inbound call center environment with back-to-back calls.
• Remote work eligibility after approximately six months based on performance and proficiency.
• Collaborative team culture with ongoing training and development opportunities.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $21.00 - $21.00/hr.

Schedule

This is a Contract to Hire, fully onsite position based in Spokane, WA.