Call Center Associate | Full Time | Day

About the Role

This position handles all incoming calls, taking messages and relaying information in response to customer inquiries. The Call Center Associate also operates the overhead paging system and pagers, records call logs, and performs related duties to support hospital operations.

Responsibilities

• Initiates pages and emergency codes.
• Handles all incoming calls and inquiries on the switchboard and answering service.
• Processes calls within departmental guidelines.
• Utilizes Call Center software, hardware, and other hospital resources.
• Completes Release of Information Requests after hours.
• Enters and updates data in the On-Call schedule accurately to promote quality patient care.
• Accesses the Electronic Medical Record to communicate patient appointments.
• Acts as the Resource Person on specified shifts.
• Performs daily duties as assigned.

Requirements

• High school diploma or equivalent (GED).
• Minimum of three months of related experience in a healthcare environment and/or training in high-volume call center operations.

Physical and Work Requirements

The physical demands and work environment described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Material Handling Classification: Sedentary (regularly lift, carry, or push/pull less than 10 pounds; occasionally up to 10 pounds).
• Regularly required to perform fine motor tasks, repetitive motion, hear, sit, and speak.
• Frequently required to reach.
• Occasionally required to walk.
• Specific vision abilities required: depth perception, near vision, and peripheral vision.
• Noise level in the work environment is usually quiet.