Call Center Appointment Setter

Turn conversations into appointments - and strong performance into higher earnings. StateWide Home Improvement is hiring confident, motivated Appointment Setters for our growing call center team. You will answer inbound inquiries and make outbound follow-up calls to homeowners, identify their project needs, and schedule qualified appointments for our sales team. This is a sales-driven opportunity where persistence directly influences your success and earning potential. Sales resilience matters: You must be comfortable facing repeated rejection, confidently working through objections, and turning initial "no" responses into "yes" and booked appointments - all while staying upbeat, professional, and respectful. What We Offer $15-$18 per hour based on experience, plus uncapped commissionHigher starting pay may be available for qualified bilingual English/Spanish candidatesHealth, dental, and vision insurancePaid training and ongoing coachingQualified inbound and outbound customer opportunitiesPerformance incentives and advancement opportunitiesSupportive, goal-driven team environment What You Will Do Answer inbound calls and respond to homeowners who have requested informationMake outbound calls to prospective, previous, and existing customersFollow up with web inquiries, unsold opportunities, and qualified leadsBuild rapport, identify project needs, and explain our services professionallySchedule and confirm qualified in-home appointments for the sales teamConfidently work through objections, reframe concerns, and turn initial "no" responses into "yes" and booked appointmentsMeet individual and team call, appointment, and performance goalsMaintain accurate customer records, dispositions, and follow-up notes Required Schedule Employees work four weekdays plus every Saturday. Weekday shifts: Monday-Friday, 12:00 PM-9:00 PMSaturday shift: 10:00 AM-6:00 PMOne weekday off each weekSaturday availability is mandatoryThis position is fully in office and is not remote or flexible What We Are Looking For Confident, friendly, and persuasive phone presenceComfortable handling both inbound and outbound callsMotivated by goals, competition, and commissionPersistent through repeated rejection and motivated to overcome objections and convert initial "no" responses into "yes"Reliable, coachable, organized, and team-orientedAble to thrive in a fast-paced call center environmentAvailable to consistently work the complete required schedule Experience: Previous appointment-setting, call center, sales, telemarketing, or customer-service experience is preferred, but not required. Paid training is provided. Bilingual English/Spanish candidates are strongly encouraged to apply. Ready to Grow With Us? If you are competitive, dependable, and ready to turn conversations into qualified appointments, apply today to join StateWide Home Improvement. Responsibilities Confident, friendly, and persuasive phone presenceComfortable handling both inbound and outbound callsMotivated by goals, competition, and commissionPersistent through repeated rejection and motivated to overcome objections and convert initial "no" responses into "yes"Reliable, coachable, organized, and team-orientedAble to thrive in a fast-paced call center environmentAvailable to consistently work the complete required schedule Qualifications Weekday shifts: Monday-Friday, 12:00 PM-9:00 PMSaturday shift: 10:00 AM-6:00 PMOne weekday off each weekSaturday availability is mandatoryThis position is fully in office and is not remote or flexible Benefits Dental insuranceHealth insurancePaid trainingVision insurance Salary (in USD) $15 to 18 Per Hour