Appointment Setter Call Center

About the role

Bath Planet by NW Bath Specialists is hiring a reliable, tenacious Customer Service Representative to join our call center team. This is a fast‑paced, in‑office role (not a work‑from‑home or remote position) for someone who enjoys talking with people, staying busy, and turning leads into scheduled in‑home appointments. It offers hourly pay plus commission and a clear path to earn more through performance.

Responsibilities

• Answer inbound calls quickly and professionally
• Make up to 200 outbound calls per day to follow up with leads, customers, and past prospects
• Qualify homeowners and schedule free in‑home design consultations
• Confirm upcoming appointments by phone and text
• Follow the call script, handle objections, and keep the conversation focused on setting the appointment
• Accurately enter customer information, notes, call outcomes, and appointments into the CRM after every interaction
• Work multiple tasks at once while staying organized and focused
• Meet call‑volume, appointment‑setting, quality, and attendance expectations
• Work closely with the call center and sales teams to keep the schedule full

Requirements

• Strong communication and customer service skills
• Positive, confident, and professional phone presence
• Dependable, competitive, and motivated by results
• Comfortable making a high volume of outbound calls every day
• Able to multitask on a computer while speaking with customers
• Detail‑oriented with solid data‑entry and CRM skills
• Call center, inside sales, appointment‑setting, or customer service experience preferred
• Availability for evenings and weekends as needed

Pay

$18–$22 per hour, depending on experience, plus commission on qualified appointments set.

Schedule

Hours: Tuesday‑Friday 9 AM‑6 PM, Saturday 8 AM‑5 PM.