Call Center and Mobile Crisis Supervisor - Overnight Shift - 12 AM to 8:30 AM

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate. We need to parse the posting. Content: - Additional Information About The Role Up to a 2300 Sign on Bonus Overnight shift- 12 AM to 8:30 AM. This position provides supervisory coverage for Mobile Crisis Response staff and the Call Center staff during overnight hours and supports continuity of crisis operations and coverage needs. - Team Dynamic: This Overnight supervisor will oversee 1 Mobile Crisis Response staff person and 5 Call Center staff working during the overnight shift, including community support specialist, peer support staff, Intake Specialist, and Intake Workers. Mobile Crisis team works in a fast-paced environment responding to behavioral health crises in the community. For the Call Center, the supervisor will oversee staff who provide immediate support, assessment, and intervention to individuals experiencing emotional distress or crisis situations, such as mental health emergencies, suicidal thoughts, or substance abuse issues. - Location: BJC Commons - this a Hybrid position – 2 days in the office and 3 days remote. The supervisor is expected to be at the office at least two days a week. When on-site the supervisor may be field based due to the nature of Mobile Crisis Response. - MUST HAVE skills for this position: Strong crisis assessment and intervention skills; ability to make sound clinical and operational decisions in high-risk situations; strong leadership, coaching, and communication skills; ability to remain calm and provide direction during emergencies. - Job responsibilities: The Overnight Shift Supervisor, provides direct supervision and support to overnight Mobile Crisis Staff/Call Center staff; ensures appropriate and timely responses to crisis referrals; assists staff with clinical decision-making, safety concerns, and complex/high-risk cases; monitors staffing and coverage; ensures documentation and required workflows are completed appropriately; provides coaching and performance feedback. - Overview BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system. - Preferred Qualifications Role Purpose Provides clinical supervision and hands on instruction of sound, effective clinical skills to direct reports so that services provided build on strengths of clients and their families as they deal with the effects of serious mental illness. - Responsibilities Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals. Supervises and oversees operational services that build on the strengths of clients and their families as they deal with the effects of serious mental illness. Trains and coaches direct reports on clinical and case management skills. Partners with community resources to specifically address treatment needs of the patients. - Minimum Requirements Education Master's Degree Social Work Experience 2-5 years Supervisor Experience No Experience Licenses & Certifications LCSW or LPC Experience Preferred Requirements 5-10 years Supervisor Experience - Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To Learn More, Go To Our Benefits Summary. Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer We need to extract sections: About the role (maybe from Additional Information About The Role). Responsibilities (Job responsibilities, plus responsibilities from Preferred Qualifications). Requirements (Minimum Requirements). Qualifications (Preferred Qualifications maybe). Skills (MUST HAVE skills). Benefits (Benefits and Legal Statement). Pay (sign on bonus). Schedule (Overnight shift- 12 AM to 8:30 AM, hybrid location). Also location maybe part of schedule? But schedule heading only if schedule content present. We must not include sections with filler like "commensurate with experience". We have actual content. We need to preserve all substantive info, not invent. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide what content goes into each section. Let's extract: About the role: The paragraph(s) describing role: Additional Information About The Role Up to a 2300 Sign on Bonus Overnight shift- 12 AM to 8:30 AM. This position provides supervisory coverage for Mobile Crisis Response staff and the Call Center staff during overnight hours and supports continuity of crisis operations and coverage needs. Team Dynamic: This Overnight supervisor will oversee 1 Mobile Crisis Response staff person and 5 Call Center staff working during the overnight shift, including community support specialist, peer support staff, Intake Specialist, and Intake Workers. Mobile Crisis team works in a fast-paced environment responding to behavioral health crises in the community. For the Call Center, the supervisor will oversee staff who provide immediate support, assessment, and intervention to individuals experiencing emotional distress or crisis situations, such as mental health emergencies, suicidal thoughts, or substance abuse issues. Location: BJC Commons - this a Hybrid position – 2 days in the office and 3 days remote. The supervisor is expected to be at the office at least two days a week. When on-site the supervisor may be field based due to the nature of Mobile Crisis Response. We could separate location/hybrid into Schedule? But schedule is about shift times. Location/hybrid maybe part of About the role or separate section? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include Schedule for shift times and maybe location/hybrid? The schedule heading is for shift times; location maybe part of About the role. Pay: Up to a 2300 Sign on Bonus. Schedule: Overnight shift- 12 AM to 8:30 AM. We also have hybrid location info; maybe include under About the role. Now Responsibilities: combine Job responsibilities bullet list and Preferred Qualifications Responsibilities paragraph. Job responsibilities: The Overnight Shift Supervisor, provides direct supervision and support to overnight Mobile Crisis Staff/Call Center staff; ensures appropriate and timely responses to crisis referrals; assists staff with clinical decision-making, safety concerns, and complex/high-risk cases; monitors staffing and coverage; ensures documentation and required workflows are completed appropriately; provides coaching and performance feedback. Preferred Qualifications Responsibilities: Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals. Supervises and oversees operational services that build on the strengths of clients and their families as they deal with the effects of serious mental illness. Trains and coaches direct reports on clinical and case management skills. Partners with community resources to specifically address treatment needs of the patients. We can combine these into a list of duties. Requirements: Minimum Requirements Education Master's Degree Social Work Experience 2-5 years Supervisor Experience No Experience Licenses & Certifications LCSW or LPC Experience Preferred Requirements 5-10 years Supervisor Experience We need to parse: Minimum Requirements: Education Master's Degree Social Work; Experience 2-5 years; Supervisor Experience No Experience (maybe means no supervisor experience required? Actually says "Supervisor Experience No Experience" ambiguous; maybe they require no supervisor experience? But it's contradictory with Preferred Requirements 5-10 years Supervisor Experience. We'll keep as given. Licenses & Certifications: LCSW or LPC Experience Preferred Requirements: 5-10 years Supervisor Experience We could list as items. Qualifications: Preferred Qualifications Role Purpose Provides clinical supervision and hands on instruction of sound, effective clinical skills to direct reports so that services provided build on strengths of clients and their families as they deal with the effects of serious mental illness. Maybe also Overview BJC Behavioral Health... could be About the role? But we already have About the role. Overview could be part of About the role or Qualifications? Probably About the role includes overview. We'll keep Overview in About the role. Skills: MUST HAVE skills: Strong crisis assessment and intervention skills; ability to make sound clinical and operational decisions in high-risk situations; strong leadership, coaching, and communication skills; ability to remain calm and provide direction during emergencies. Benefits: list from Benefits and Legal Statement. Pay: Up to a 2300 Sign on Bonus. Schedule: Overnight shift- 12 AM to 8:30 AM; Hybrid position – 2 days in the office and 3 days remote; expected to be at the office at least two days a week; when on-site may be field based. We'll put schedule details. Now produce HTML. We must not include any markdown fences. We'll output something like:

  About the role

  ...

  If we have lists, use
  • . Let's craft. About the role paragraph: combine the descriptive paragraphs. We'll write:

    This position provides supervisory coverage for Mobile Crisis Response staff and the Call Center staff during overnight hours and supports continuity of crisis operations and coverage needs. The overnight supervisor will oversee 1 Mobile Crisis Response staff person and 5 Call Center staff working during the overnight shift, including community support specialist, peer support staff, Intake Specialist, and Intake Workers. The Mobile Crisis team works in a fast-paced environment responding to behavioral health crises in the community. For the Call Center, the supervisor oversees staff who provide immediate support, assessment, and intervention to individuals experiencing emotional distress or crisis situations, such as mental health emergencies, suicidal thoughts, or substance abuse issues. The role is based at BJC Commons as a hybrid position – 2 days in the office and 3 days remote, with the expectation to be on‑site at least two days a week; when on‑site the supervisor may be field‑based due to the nature of Mobile Crisis Response.

    That covers location/hybrid. Now Pay:

    Pay

    Up to a $2,300 sign‑on bonus.

    Schedule:

    Schedule

    Overnight shift: 12 AM to 8:30 AM.

    We could also mention hybrid but we already covered. Now Responsibilities: We need list. Let's create
    with items: - Provides direct supervision and support to overnight Mobile Crisis Staff/Call Center staff - Ens