Call Center Analyst

About the role

We are hiring a Clinical Customer Support Coordinator for a REMOTE role! This is a full-time contract position for 6 months, with a Monday–Friday schedule.

Responsibilities

• Facilitate scheduling of member appointments using effective communication, technology, and customer service skills
• Inform members about program benefits
• Collaborate with internal call center and HEDIS team on workflow process improvement, document management, and abstraction education
• Perform other duties as assigned

Requirements

• 1-3 years of call center experience
• Excellent oral and written communication skills
• Strong critical thinking skills
• Highly organized with the ability to maintain accurate notes and records
• Demonstrated ability to set goals, plan and implement processes, and meet deadlines
• Strong analytical skills with the ability to problem-solve creatively, objectively, and efficiently
• Excellent organizational and interpersonal skills
• Operational knowledge of managed care or healthcare plans, team members, and clinical staff
• Ability to work in a time-sensitive environment
• Proficient with computers, including Microsoft Office and data management systems

Preferred Qualifications

• Bilingual in English and Spanish
• Experience with HEDIS activity coordination and working with Managed, Acute, Provider Care environment

Pay

$17 per hour

Benefits

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!