Call Center Agent - PT

About the role

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

Responsibilities

• Interacts with customers by phone as a Customer Service Representative
• Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers
• Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation
• Provides accurate account maintenance
• Provides extraordinary customer service
• Practices security procedures and protects customer confidentiality and privacy
• Regular and consistent attendance is an essential function of this position

Requirements

• Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communication skills, both written and verbal
• Willing to handle customer questions and concerns with efficiency and diplomacy
• Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications
• Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking
• Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
• Detail oriented and able to manage multiple tasks
• Strong attention to detail with high concern for data accuracy
• Developed critical thinking and decision making skills
• Demonstrated good attendance and punctuality

Skills

• Bilingual (Spanish) a plus

Schedule

Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m., and some holidays.