Call Center Agent

Responsibilities

• Answers telephone promptly in a polite and professional manner and exceeds patient satisfaction.
• Able to answer questions related to Ophthalmology and evaluate when to escalate up.
• Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
• Places outbound telephone calls.
• Researches and resolves issues to ensure patient retention and satisfaction.
• Directs calls to other departments as needed.
• Uses sound judgment in handling calls, especially with upset patients.
• Understands when to escalate calls to physicians/practice manager.
• Schedules appointments correctly - servicing multiple centers.
• Maintains knowledge of company products and customer service processes.
• Handles a Call Center environment, works quickly and multi-tasks.

Requirements

• 2+ years experience in high volume call center preferred but willing to train the right person.
• Ophthalmology experience preferred.
• Associates degree and/or other comparable degrees a plus.
• Bilingual (English/Spanish) is a plus.

Qualifications

• Must have a background in Ophthalmology.

Skills

• Excellent communication skills.
• Proficiency in answering Ophthalmology-related questions.
• Ability to escalate calls appropriately.
• Outbound calling skills.
• Customer service orientation.
• Knowledge of appointment scheduling and management.

Benefits

• USD $20.00/Hr.
• USD $22.00/Hr.

Pay

• USD $20.00/Hr.
• USD $22.00/Hr.

Schedule

• Not specified